Gap Model

Confused...Gap 2 & 3 is quite similar....

Is gap 2 is still on the developing stage for the actual service delivery?

And Gap 3 is differenence between service delivered and the standard set on service?

=.=

P.S. 大奧華之亂據聞下個禮拜做! 有得開住電視聽Tokyo Jihen既歌了！